Customer Service
Would Shop Again
Overall Satisfaction |
 |
|
#26065 June 16 2008
When I made my order online my contacts were instock then when I called they were not and you had to order them |
|
Customer Service
 Would Shop Again
Overall Satisfaction |
|
|
#14766 October 26 2007
I have ordered contacts from Vision Direct twice and both times I have been very satisfied. The first time it only took two weeks for me to receive the contacts but the second time it took almost a month. I can't really blame them for the slow shipping though because its probably the Canadian customs, the nice thing about being in Canada though is that they don't need to verify your prescription, so I could order what ever I want. Will shop with them again. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#13593 August 29 2007
change my order without my confirmation, and never contact me regarding to change my order |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#11207 April 10 2007
I ordered contacts on Feb. 19th. The website said they were in stock & would be mailed as soon as prescription was verified. I just received an email saying that my contacts would be shipped on April 9. That is how long it took for my contacts to be shipped. In the meantime, I had to buy contacts from my doctor since I had run out. Also, I filed a report with the BBB and they really didn't help much. VisionDirect responded to me & said that there is a disclaimer at the bottom of the page that says the contacts could be on backorder, but it says in stock in large print in the middle of the same page. Obviously, they do not care about my business or about the BBB complaint because they did not email me or call me regarding the complaint. Since they do not care, I will take my business to 1800CONTACTS or another online store & recommend others to do the same. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#97 September 23 2006
Terrible service. Rude. Had to call 8 different times. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#87 June 29 2006
I have received pretty good service from them. I just placed my third order and the first two were correct and shipped pretty fast. Service was good enough that I'm ordering from again. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#84 April 08 2006
I ordered before I read the reviews given above. They made me nervous. However, I ordered my lenses on Tuesday, faxed my rx on Wednesday, and recieved my lenses on Saturday. I was very pleased with the service. I also found it easier to use all the discounts listed . |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#82 February 20 2006
Could not/would not fulfill my order. Never contacted me to let me know the status. They claimed to have sent an e-mail, but I know they didn't. Watch these guys! |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#74 October 10 2005
This was the worst customer service I ever had. Got no contact, so on the day it should have been delivered, I called them. There was some kind of error in the Rx. Clerk at doctor's in error faxed back denial. Doctor saw error and corrected it and approved order. Was told it was cancelled, to later find out it was not. Manager from doctor's called them to get everything straightened out and even called with the the customer service reps name. Then I get a confirmation for my order, with only part of it being processed. So again I call and am told the manager denied part of my Rx. Again I call doctor's office. Tech calls them again approves Rx. She calls me back and tells me everything is processed and they will be shipping shortly. I never get confirmation email so I call back again. I am told they sent an email telling me that the second half of my order was cancelled, but it I want to order it they have the Rx. Needless to say, if I had not called I never would have gotten my additional order processed. The worst customer service I have ever had. I told there rep. I will never, ever shop with them again. The trouble was not worth the prices.
See Discussion |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#71 September 29 2005
Do they think we are that stupid that we cannot read the top of our own lenses? I waited two weeks for them to "verify my prescription" for my own protection! Thanks but I am a big boy and can do it myself.
Cancelled the order - NEVER EVER AGAIN!!
See Discussion |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#56 July 21 2005
they take credit card payment right away, but they dont ship the lenses for weeks. i tried these guys and found way better service and same prices at other stores, this is the ultimate shop of lies and broken promises. save your money order from anyone other than these guys. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#45 June 17 2005
I use them alot, they are great and the prices are the best so far. |
|
Customer Service
 Would Shop Again
Overall Satisfaction |
|
|
#43 May 26 2005
I entered wrong information in the credit card screen. 5 minutes later I called cust service. They cancelled the order and we gave a new order. Later I got an auto-respond that it was too late to cancel. I called again and cust ser. cancelled it again. Later that day I got an auto-respond that it was too late to cancel one part of the order. I called cust serv again (3rd call). They cancelled the balance of the order, and I received an auto repond that it was too late to cancel that order. However, they also cancelled part of my new, corrected order. I called cust ser (#4 call). They cancelled the balance of my new order, leaving me at zero. What a mess! |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#31 February 26 2005
This was my first time purchasing contacts online from anyone. Overall, I enjoyed the experience. My order was placed with a VisionDirect customer service rep that was knowledgeable and courteous. My order arrived 2 days later and was correct.
I would use this website again and recommend that you use it as well.
Jeremiah |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#28 January 04 2005
I made my order 2 weeks ago and I still have not recieved anything! I had to call to get status and was told that they are still on order. I wish that they would let you know that sooner instead of having to call to find out what is going on!!! I will not order from here again. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#19 June 15 2004
This was the first time I have ever used Vision Direct and so far everything has been great. I had my order in 5 business days. I am very happy with the availability and quick service. Thank you! |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#18 June 13 2004
I had a horrible experience with VisionDirect, they took my money, 3 weeks later I still did not have my contact lenses. I found out they were waiting for my prescription, without informing me! Stay away from this site. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#14 May 28 2004
I am very happy with the selection process and service follow up! (Not to mention the prices were pretty good too!) Will recommend to friends. Thanks. |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#13 May 27 2004
I still have not received my purchase. I placed the order almost a month ago and I have no way of tracking it! |
|
Customer Service
Would Shop Again
Overall Satisfaction |
|
|
#12 May 27 2004
I had no idea that a basic, common contact prescription would have to be ordered from the manufacturer. If I had known ahead of time, I would have made my purchase from another company. There is no reason to have to wait 10 days before an order is even shipped to me. I called customer service, to invesitage the issue, only to be told to watch for an email with shipping status. You should be aware that your prices are not that much different than other online contact companies. Therefore in the future I will take my business to someone who cares about me as a customer and is willling to provide good service. |
|
