Review #74 for VisionDirect

[JJJ]

This was the worst customer service I ever had. Got no contact, so on the day it should have been delivered, I called them. There was some kind of error in the Rx. Clerk at doctor's in error faxed back denial. Doctor saw error and corrected it and approved order. Was told it was cancelled, to later find out it was not. Manager from doctor's called them to get everything straightened out and even called with the the customer service reps name. Then I get a confirmation for my order, with only part of it being processed. So again I call and am told the manager denied part of my Rx. Again I call doctor's office. Tech calls them again approves Rx. She calls me back and tells me everything is processed and they will be shipping shortly. I never get confirmation email so I call back again. I am told they sent an email telling me that the second half of my order was cancelled, but it I want to order it they have the Rx. Needless to say, if I had not called I never would have gotten my additional order processed. The worst customer service I have ever had. I told there rep. I will never, ever shop with them again. The trouble was not worth the prices.

Your complain has been forwarded to VisionDirect.